We inspect each piece of jewelry before carefully packaging it and shipping it out. Any damages that occur during shipping are the responsibility of USPS and not AlphaVariable. Once we ship a package with USPS, it is literally out of our hands and in the hands of the United States Postal Service. If you receive an item and it looks as though it has been damaged during shipping, keep all the packaging including the box it was shipped in, tissue paper, EVERYTHING. Contact us IMMEDIATELY. If an item has been damaged during shipping, an Insurance claim needs to be filed with USPS and they require you to keep all packaging and in some cases take pictures of the damage when filing the claim. Contact us by sending us an email at AlphaVariable@gmail.com. We can give you further instructions on how to complete your claim online and get you taken care of right away!