FREE SHIPPING PROMO CODES:
FREE First Class ( 2-5 Day Estimated Delivery within the United States) US Shipping on ALL orders over $30 with Promo Code: FIRSTCLASS30
Free Priority Shipping (1-3 Days Estimated Delivery within the United States) on orders over $60 with Promo Code: FREEPRIORITY60
Free First-Class Shipping on International Orders (Estimated Delivery Time to Canada 5-10 days and Other Countries 6-12 days) on orders $125 and over with Promo Code: FREEWORLD125
GIFT BOXES & PERSONAL NOTES
All items are shipped in a decorative gift box, upgrades to velvet gift boxes are available in listings and upon request. Color of gift boxes may vary. (Color choice may be available upon request) If you would like us to include a personal note with your purchase please write this in the "Note to Seller" section at time of checkout.
DOMESTIC SHIPPING / SHIPPING WITHIN THE UNITED STATES
We package and ship most orders the same day they are received, all other orders ship out the next business day. Our standard method of domestic shipping is USPS First-Class which usually takes about 2-5 days to be delivered anywhere within the United States. Priority Mail usually takes 1-3 days to be delivered and is a great inexpensive way to expedite shipping. Express Mail and other shipping upgrades are available at checkout. Tracking is provided on all shipments and signature confirmation options are also available at checkout.
IF YOU LIVE IN THE UNITED STATES AND HAVE NOT RECEIVED YOUR PACKAGE AFTER 7 DAYS CONTACT US IMMEDIATELY! Most orders take no longer than 7 business days to be delivered within the United States. If it's taking longer than that, chances are something went wrong at the post office. Send us a message and we will help you look into it right away!
It is YOUR responsibility to give the correct shipping address. We often begin processing orders immediately after they are received so in order to avoid any unnecessary delays in shipping you must double check that your address is correct BEFORE you complete your purchase. It will be YOUR responsibility to cover any costs associated with reshipping due to an incorrect address. If you do make a mistake and put the wrong address, contact us IMMEDIATELY! In some cases you may catch us quick enough for us to make changes before the item is shipped.
If you would like any special considerations or services with respect to shipping and handling please notify us when placing the order and we will do our best to accommodate your needs!
If your order is $125 or more and you are shipping to an address outside the United States, use Promo Code: FREEWORLD125 for Free USPS First-Class International Shipping.
We ship all International packages with fully paid First Class labels with Tracking and Insurance. (Upgraded Shipping available at check out and further options upon request)
*******ATTENTION INTERNATIONAL CUSTOMERS, PLEASE READ CAREFULLY********
Import duties, taxes, and other charges which are the result of importing our product to your country are NOT included in the item price or shipping cost. Every country has different rules when it comes to customs and taxes. It's nearly impossibly for us to know how much your country may or may not charge you for importing items into your country. PLEASE BE AWARE THAT ANY CUSTOMS, DUTY, OR ADDITIONAL VAT TAX OR FEE IMPOSED ON YOU BY YOUR COUNTRY IS YOUR RESPONSIBILITY. CHECK THE LAWS OF YOUR COUNTRY BEFORE PURCHASING. AGAIN, YOU ARE RESPONSIBLE FOR PAYING ANY FEES IMPOSED BY YOUR COUNTRY. Please check with your country's customs office to determine what your additional costs will be BEFORE you buy it.
Once you make your purchase, follow your tracking number carefully. Chicago is usually the last stop for packages before they leave the United States. When your package arrives in your country, contact your local post office with your tracking number. In some case you may have to sign something or pay a fee to customs to receive or pick up your package. This all depends on the laws of your country and how they enforce them. In some cases they may contact you to let you know you have a package waiting for you, but don't assume they will. Most International packages take a maximum of 12 business days to be delivered, I've seen some delivered in as short as 4 days. Stay on top of the tracking info to ensure peace of mind and the quickest delivery time. If you haven't received your package after 12 days, contact us so we can look into it. Problems with the post office are extremely frustrating. Especially considering their actions are completely outside of our control. When we drop your package off it's literally out of our hands and into the hands of the US Post office and then the post offices of other countries on its way to you. We insure ALL of our International packages through Etsy and they do not allow us to file an insurance claim on lost or damaged International packages until 40 days after the package was dispatched. If you receive an item that has been damaged in shipping, keep all of the packaging and contact us immediately. In some cases we may need even the box it was shipped in to process insurance claims for damages. (See Damages Section below for more details)
It is YOUR responsibility to give the correct shipping address. We often begin processing orders immediately after they are received so in order to avoid any unnecessary delays in shipping you must double check that your address is correct BEFORE you complete your purchase. It will be YOUR responsibility to cover any costs associated with reshipping due to an incorrect address. This is particularly important when it comes to International orders. USPS cannot independently confirm the validity of International addresses so please be careful to provide the correct address in full. If you have any questions or concerns regarding International shipping or anything else please feel free to send us an email at AlphaVariable@gmail.com. If you do make a mistake and put the wrong address, contact us IMMEDIATELY! In some cases you may catch us quick enough for us to make changes before the item is shipped.
DELAYS & DAMAGES
Once we ship a package with USPS, it is literally out of our hands and in the hands of the United States Postal Service. Any delays in shipping or tracking information, at that point is the responsibility of USPS. If you have not received your package or are concerned about its progress, feel free to send us an email at AlphaVariable@gmail.com and we will help you look into the matter.
We inspect each piece of jewelry before carefully packaging it and shipping it out. Any damages that occur during shipping are the responsibility of USPS and not AlphaVariable. Once we ship a package with USPS, it is literally out of our hands and in the hands of the United States Postal Service. If you receive an item and it looks as though it has been damaged during shipping, keep all the packaging including the box it was shipped in, tissue paper, EVERYTHING. Contact us IMMEDIATELY. If an item has been damaged during shipping, an Insurance claim needs to be filed with USPS and they require you to keep all packaging and in some cases take pictures of the damage when filing the claim. Contact us by sending us a message an email at AlphaVariable@gmail.com. We can give you further instructions on how to complete your claim online and get you taken care of right away!